Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags still attached. Only domestic (US) orders are eligible for a free return label.
The same 100-day return policy applies to international orders without the free return label. The cost of the return label for international orders will be deducted from the refund amount.
Final sale items as marked
Any item not in its original condition is damaged for reasons not due to our error
Any item that is returned more than 100 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Return Shipping for Domestic Orders
To return your product, domestic orders will receive a free shipping label via e-mail with instructions to package and ship returned items. Any expedited shipping costs are non-refundable.
Return Shipping on International Orders
To return your product, international orders will receive a shipping label via e-mail with instructions to package and ship returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Tracking return parcels
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.