Log in (0) My Bag Wishlist (0) ★
MENU

 

FAQ

Let us help you with your questions. If you have any additional inquiries that are not answered below, feel free to contact the Ahfif Team, we do our best to respond within 48 hours.

Ahfif logo

General Questions about Ahfif.com

What is Ahfif.com?
Ahfif is an online boutique and flash sale site featuring curated collections of hand picked from contemporary and up-and-coming designers.
What are limited flash sales?
Flash sales feature our most exclusively priced items and only happen once a month so be sure to check out the sales right when they launch! A timer counts down to the end of the sale.
The item I want is sold out - when can I order it again?
If an item is sold out in a flash sale or in the online boutique we may not carry it again.
What's the 20 minute timer on my checkout bag about?
Once you add an item to your bag, you have 20 minutes to complete your purchase before it is automatically added back into the inventory to make it available for others to purchase.
What is a wish list?
You can create your own personal wishlist where you can view your favorite fab finds! Items added to the wishlist help us bring you more of what you love.
What kind of selection of clothing do you offer?
We bring you a variety of hand-picked styles from minimalist to statement pieces in one location so you don't have to search through hundreds of websites or racks in a store for that fab find.
Are your brands authentic?
Absolutely! We offer savings of up to 60% on items from designers or brands handpicked by our team.
Where do you get your items from?
Merchandise arrives at the Ahfif site in a variety of ways. Some items are overstock, some are exclusively made for Ahfif.com, and others are hand picked at designers' warehouse or show room events.

Shipping

Is shipping free?
If you live anywhere in the U.S. we provide you with FREE shipping on orders over $50 or it's $3.99!
Do you ship international?
Yes! We offer a $5.99 flat rate option for international orders under $50 that ship 7-20 business days without insurance or tracking. We also offer Express International shipping for $24.99 that ships in 5-10 business days.
Are there international customs fees?
Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs and Immigration agencies and are the responsibility of the recipient. Ahfif.com cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to non-delivery of packages or late shipment deliveries.
How can I track my order?
Once your order ships, you will immediately receive an e-mail with real-time tracking information.

Exchanges & Returns

Can I exchange an item?
Of course you can, and we make it super easy. We offer free return shipping for your exchange item for Ahfif Store Credit.
What about refunds to the original form of payment?
If your merchandise doesn't fit or you don't love it for any reason, you can return it for a refund to the original form of payment minus the cost of the return shipping label.
Which items are eligible for a return?
Unworn items with tags still attached are eligible for return unless marked as non-returnable on the item description. Currently, all scarves and items marked FINAL SALE at Ahfif.com are categorized as non-returnable items.
How long do I have to return an eligible item?
You have 30 days to return an item. If you don't love an item you just purchased from us, think it over.
How do I process a return?
You can start the return process by logging into your account and visiting the Returns page under the My Account tab.
How long does it take for me to receive my refund?
It may take up to 7-10 business days for your return to reach the Ahfif Team. When we receive your return, we'll process a store credit for the full amount or refund to your original form of payment for the price you paid for the merchandise minus the cost of the return shipping label. Depending on your bank, it may take an additional 3-10 business days after your refund is applied for it to post to your account.

Size Chart

How can I be sure the item will fit?
The Ahfif Team goes beyond just listing marked sizes and takes careful approximations of clothing measurements for your convenience. Our Size Chart provides you with measurement tips and silhouette descriptions.
What are sillouette descriptions?
We use silhouette images to help convey the fashion designer's fit and style intent, so you'll know if that tunic you want may hug or hide your curves before you purchase. Check out our Size Chart for more descriptions of each silhouette image.